Then I see what she's
pointing to. It's Chip and Dale sauntering across the parking lot, heading over
to a set of picnic tables scattered near a squat, industrial-looking building.
Smith is shuttling us from Disney's Animal Kingdom Theme Park to Disney-MGM
Studios via back roads connecting the parks as part of a six-hour, whirlwind
VIP tour.
Apparently, we've stumbled
upon a ticking time bomb. "You never know what they're going to do when they're
not in character," Smith explains gravely.
I imagine Dale suddenly
flipping his buddy the bird in the middle of an animated conversation, or Chip
yanking off his head to get a little air in this 35-degree heat. I quickly
swing my son's stroller around.
"Hey, sweetie," I say a little frantically. "You want to see Beauty
and the Beast now? How about some water? Are you thirsty? Want mommy to get
you some water?"
And that's as stressful as
our second day at Disney World gets.
Night and day. That's the
only way to describe the difference between our first attempt at braving the
Magic Kingdom on our own -- which included bouts of crying, frenzied searches for
the washroom, waiting in queues and a general feeling of "Where the hell are
we?" -- and our VIP tour on Day 2.
While Disney has been
running these excursions for its executives' families and celebrities for
decades, it was only in the early 1990s that the company began offering similar
tours to the rest of us. Today, during the busiest times of the year, Walt
Disney World operates up to 45 tours each day, despite little advertising and marketing.
It's about $145 an hour, with a five-hour minimum, for up to 10 people. Guests
who stay at one of the official Disney resorts pay $110 an hour. An extra $140
a day gets you private transportation.
The popularity of VIP tours
like Disney's is part of a growing trend among theme parks aiming to offer
guests more bang for more bucks. Universal Studios, Sea World, Busch Gardens
and Cedar Point all give guests an opportunity to buy holiday happiness south
of the border.
The trend has also moved
north, with Montreal's La Ronde offering its own version of a VIP service on
Saturdays and Wednesdays (the most popular days during the summer, owing to
fireworks displays). Paramount Canada's Wonderland near Toronto, however,
hasn't rolled out VIP tours and has no plans to do so.
Special events manager Kris
Williams says this is because most of Wonderland's visitors are local, rather
than vacationers seeking a no-holds-barred getaway.
Because of the tours'
relatively small, mostly affluent clientele -- and perhaps owing to their
elitist bent -- you won't find many big glossy ads touting these VIP services.
But visitors are finding out about them anyway, says Chris Wojcik, who runs
Disney's VIP Tour Services, mainly by word of mouth.
The parks have their own
takes on the service. Universal Orlando, for example, touts a variety of VIP
tours. For $120 a day (plus tax and admission), people can take a non-private,
five-hour tour with up to 11 other people. For an $1,800 flat rate, up to 12
people can take a private guided tour for up to eight hours. It includes
front-of-the-line ride access and reserved seating for shows.
But do Universal VIPs get
the hairy eyeball from the poor chumps who have to wait in line? Rhonda Murphy,
spokeswoman for Universal Orlando, sidesteps the question with, "Any of our
guests are welcome to be part of the VIP tours."
Robert Bartholome, tours
supervisor at Busch Gardens in Tampa Bay, Fla., is more forthcoming about tour
guides running interference. "Occasionally that happens. It depends on how busy
it is that day," he says.
Busch Gardens offers an
eight-hour private tour for $295 a person that includes front-of-the-line
access for rides and shows, lunch at a swishy restaurant, and a two-hour
behind-the-scenes Animal Adventure Tour where guests can get up close and
personal with hippos, black rhinos and giraffes. But leave the tiny tots at
home. You've got to be at least 13 years old.
While not technically a
tour, La Ronde's $2,350 VIP service gives up to 10 people unlimited access to
rides during the day, as well as a welcome cocktail party, a four-course meal
with wine, a private box to watch the fireworks and post-pyrotechnics wine and
cheese. Ah, such joie de vivre.
The newest entry into VIP
tours is Cedar Point in Sandusky, Ohio, home of some of the world's biggest,
baddest roller coasters. Spokesman Robin Innes, who books the tours, says the
park introduced its VIP program for the 2005 season. "Over the last couple of
years, we had a lot of inquiries about it. People were interested," he says.
Cedar Point's VIP tour may
be the most comprehensive. For $1,650, up to six people get special parking
privileges, a private tour guide, no waiting in lines for rides, VIP seating
for shows, call-ahead reservations for any restaurant and even complimentary
photos of those wide-mouth moments on a coaster. The tour lasts as long as the
park's operating hours. Ride junkies are the frequent fliers for this program,
Innes says.
At Disney, however,
line-butting privileges aren't part of the experience. "Our service does not
bypass the lines with our guests, but what they get is the expertise of the
tour guides who know the traffic flow of the park," VIP tour manager Wojcik
says.
The tour guide does the
grunt work when collecting Fastpass time tickets, which allow riders to bypass
the "regular" line and use a faster express line instead. But it does take some
planning. While VIP guests ride Space Mountain, for example, the guide
hightails his or her way over to the next ride and slips their park tickets into
the Fastpass machine to receive a "return-time" ticket. Guests then use the
express line to get on the next ride at the time indicated on the ticket, say,
from 11 a.m. until 11:45 a.m. Anyone can use the Fastpass system, but few
people have a gofer.
Smith says families who
book VIP tours are usually affluent -- and busy, as evidenced by all the dads
hunched over BlackBerry handhelds as the Magic Kingdom parade passes our
roped-off seating area.
But there are ways to make
a VIP tour more affordable. Because she can take up to 10 people, Smith says
two families of five can travel together and split the cost.
There's one more VIP option
available: Go with an independent tour guide. Michael Hewell, president of
Michael's VIPS of Orlando, has been guiding vacationers around Florida for the
past six years. His staff cost $120 an hour, plus a 20-per-cent tip.
Before branching out on his
own, Hewell had Smith's job as a Disney VIP guide. "I wanted to say 'yes' to
everything my guests asked to do, instead of 'no.' As a theme park guide, there
are so many 'no's,' " he says, explaining that anything beyond Disney's
boundaries -- shopping malls, Sea World, Universal and other Florida attractions
-- is off limits for Disney guides.
But my Disney VIP tour
provides all the amusement I could want. Smith meets us at our resort precisely
at 10 a.m. and eases us into a company Cadillac (only celebrities and media
guests are "back-doored" like this). She's grace incarnate, folding up
strollers, calling ahead to reserve show seats, securing a bench in a roped-off
VIP area to watch the coveted afternoon parade, locating a kid-friendly place
to eat, and deftly finding ways to avoid preschool meltdowns. My son keeps
shooting her lovey-dovey eyes. And by the end of the day, so am I.
Special to The Globe and
Mail